Head of Product

Cape Town, Western Cape
Work Type: Full Time

We are on a mission to become the world's number one Hotel Management System. Working alongside our Chief Product Officer, you will guide our success to get there. 

This is what you tell people at parties:

I am working at an international super-fast growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 91 heads is working from 10 offices all over the world!

Reports To

Chief Product Officer (CPO)

Your role

The mission of our Head of Product is to help RoomRaccoon become the most adopted hotel management system in the world by ensuring that our Product Team is operating at the highest level possible, according to our one page strategic plan (OPSP). You will be hands-on, identifying and managing requirements, priorities and the launch of new features and solutions. The impact of product decisions should be made based on the hotelier journey and you will be a key decision maker, with our CPO in both the development of our product and the growth of RoomRaccoon and the Product Team alike. Your primary responsibilities will be:


  • Assisting with creating and managing our product roadmap and product development process

  • Working with the Product Manager and CPO to translate the product roadmap into a development schedule for optimisation in terms of our ways of working

  • Provide information to the Product Team based on our hoteliers using RoomRaccoon, our sales teams, and marketing team and translate these into product solutions that deliver the value required for our hoteliers

  • Understand the financial and commercial impact of our competitors and the features provided

  • Be responsible for project managing how we scope and design new features, products, and use-cases

  • Provide innovative solutions according to sprints and the OPSP

  • Provide information on trends in the hotel tech industry and how that impacts product development

  • On a day to day basis, working with the CPO on decision making, providing facts for operational efficiency and ensuring execution thereof

  • Ensuring the stability of our product is adhered to at all times 

  • Balancing the strategy and execution of expected outcomes

  • Ensuring that the Product Team follows our agile approach 

  • Building an in-house Product Team that is resilient and hands-on 

You will be accountable for

  • Product is optimally self-explanatory is your North Star

  • Right people on the bus

  • Maintaining productivity and cost efficiency of the product

  • Bug free releases 

  • Product content optimal in all languages

  • Stable, reliable and cost efficient delivery (hosting)

  • New and improved features according to strategy 

  • Employee Experience of Team Product and team building initiatives

  • Product Roadmap and assistance with Strategy

  • Developing and mentoring direct reports 

  • Working closely with the CPO

Our perfect fit has/is

  • Worked in SaaS company that's revenue has hit 20 Million ARR

  • Experience working in a bootstrapped environment

  • Has strategically hired and built an inhouse product team as opposed to outsourcing

  • Experience in Agile and Scrum methodologies

  • Team Squad experience and experience in structuring a team according to a tech scale up such as RoomRaccoon

  • International experience; Europe and Africa 

  • Worked with Product Manager(s) and understands the functionality 

  • Experience in ensuring team efficiency and management 

  • Organised, tough and logical

  • Analytical and able to measure for results

  • Can do attitude, gets things done and used to working in a fast paced environment

  • Sensible in decision making and has ambitions to grow a startup 

  • Able to work under pressure, resilient and able to manage change accordingly  


Shares our core values:




  4. 🤝  DEAL’S A DEAL  

  5. 👩‍👩‍👧‍👦  EMPOWER ANOTHER



  • Working in a vibrant international fast growing company

  • Unlimited learning & growth potential

  • Your ideas and performance making a big difference in our organisation and the global hotel industry

  • Work hard, Play hard mentality. We love celebrating successes together!

  • Employee Equity Scheme

  • Regular trips to Europe for trainings & celebrational ceremonies (International Week)

  • Annual RoomRaccoon Hotel Experience

  • Friday lunches are on us

  • Quarterly office massages

  • Annual salary increases

  • Training & Development opportunities

Kindly click on the below link and complete the questionnaire: 

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