Customer Service

Customer Support Consultant (German Speaking):Breda

Breda, North Brabant
Work Type: Full Time

Reports To:

Customer Support Team Lead

 

This is what you tell people at parties:

I am working at an international super-fast growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 91 heads is working from 10 offices all over the world!

 

Your role:

You will be responsible to ensure our German-speaking hoteliers that are using RoomRaccooon with absolute happiness!

 

You will be accountable for:

  • Training hoteliers in using RoomRaccoon to their best advantage on all possible touchpoints

  • Proactively calling hoteliers to convince them of the added value of our additional paid features

  • Fun & productive collaboration with our other teams, specifically your German teammates.

  • Creating video & written content to teach our hoteliers all possible topics so they can use RoomRaccoon in the most self-sufficient way

 

Our perfect fit has/is:

  • Speaks Italian on a native level

  • Hotel (front-desk/reservations) experience

  • Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions, and not afraid to upsell

  • Motivated to work in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities

  • Drive to revolutionise hoteliers worldwide

  • Self-motivated & ability to deliver under pressure

  • Team-player

  • Organised and great eye for detail

  • Affection for both international business & tech

 Shares our core values:

1. πŸ₯‡  ACCOUNTABILITY

2. πŸ”  BEAT YESTERDAY 

3. ⏩  CLOCK SPEED

4. 🀝  DEAL’S A DEAL  

5. πŸ‘©β€πŸ‘©β€πŸ‘§β€πŸ‘¦  EMPOWER ANOTHER


Benefits:

  • Working in a vibrant international fast-growing company

  • Unlimited learning & growth potential

  • Your ideas and performance making a big difference in our organisation and the global hotel industry

  • Work hard, Play hard mentality. We love celebrating successes together!

  • Employee Equity Scheme

  • Regular trips to Europe for trainings & celebrational ceremonies (International Week)

  • Annual RoomRaccoon Hotel Experience

  • Friday lunches are on us

  • Annual salary increases

  • Training & Development opportunities

 

Kindly click on the below link and complete the questionnaire:

https://docs.google.com/forms/d/e/1FAIpQLSf09PucnSO9vkPipjb9vi1giC1PsHkPQXzgPpfo7wPR1OHi9Q/viewform

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